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Once complete, guests can expect to see warm, inviting spaces with significant technology upgrades, additional community spaces and private meeting spaces, along with enhanced customer amenities and a modern approach to the traditional teller lines.

Timeline

The project will require some patience for customers and employees alike. Please excuse our disheveled appearance as we strive to provide the best experience possible and align our physical facilities with our new brand to best deliver the solutions and services to meet the financial needs of our communities.

The remodeling begins with our Charlotte main office, with two phases expected to take approximately six months. Due to the pandemic environment, we are prepared to be flexible and anticipate obstacles will come up. The tentative schedule calls for Charlotte to be finished in late January, early February of 2022. Later in 2021, our Stockbridge branch will begin its remodel, with the rest of our branches to follow soon after with the modernization project continuing well into 2022.

News

Eaton Community Bank to Begin Branch Remodeling Project

Service Expectation

All the solutions, services and excellent customer service you've always enjoyed will continue throughout the project. Some physical facilities - specific entrances, stairwells, teller lines, individual drive through lanes, ATM access, etc. - may be limited or unavailable for brief periods throughout the project at each branch. We will work to keep any inconvenience as minimal as possible.

Customers can continue utilizing a variety of free resources designed to make achieving your financial goals easier. For more information on Online, Mobile and Text Banking options, including links to enroll and download our mobile app, please visit our Online & Mobile page. Customers also have 24/7 access to a variety of services through our Telephone Banking at 866-764-6552. For more information about Telephone Banking, please visit our Convenience Banking webpage.

Updates

Additional information regarding individual branches will be shared  throughout the project on this page, across our social media channels and through email. Customers will receive advance email notification when their local branch is scheduled to begin remodeling, as well as advance notice whenever possible of a physical service interruption. If you have additional questions, or would like to update your email to ensure update communications, please call 866-699-3372 or visit your local branch.